Last Updated May 23, 2025

This Privacy Policy explains how Refusing to Settle, LLC ("Refusing to Settle," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit www.clarkkegley.com or interact with our services. We are committed to maintaining your privacy and complying with applicable data protection laws, including the GDPR and CCPA.

Online and mobile resources mean the websites and other internet features we own that allow you to interact with our websites, as well apps we've created and distributed to let our customers and followers view our online and mobile resources or otherwise interact with the content we provide.

We collect two types of information:

a. Personal Information You Provide:

- Name, email, phone number, and address

- Payment details (processed securely through third-party processors)

- Account registration data and profile information

- Event registration information

- Survey responses and feedback

- Customer support communications

- Program enrollment and progress data

b. Automatically Collected Data:

- IP address, browser type, device type, and operating system

- Website usage data, pages visited, time spent on pages

- Referral sources and search terms

- Mobile device location data (if location services are enabled)

- Cookies and similar tracking technologies

We process your personal information based on the following legal grounds:

- Consent: When you opt-in to marketing communications or non-essential cookies

- Contract Performance: To provide services you've purchased or requested

- Legitimate Interest: For analytics, fraud prevention, and business operations

- Legal Obligation: To comply with applicable laws and regulations

We use your information to:

- Provide, maintain, and improve our products and services

- Process transactions and manage your account

- Send you marketing communications (with your consent)

- Provide customer support and respond to inquiries

- Analyze website usage and optimize user experience

- Prevent fraud and ensure security

- Comply with legal obligations

- Conduct business operations and administration

We do not sell your personal data.

We may share your information with:

- Email marketing platforms (ConvertKit, ActiveCampaign)

- Payment processors (Stripe, PayPal)

- Analytics providers (Google Analytics, Facebook Analytics)

- Customer relationship management systems (Close.io)

- Cloud hosting and storage providers (Amazon Web Services, Google Cloud)

- Customer support platforms (Zendesk, Intercom)

- Video hosting and streaming services (Vimeo, YouTube, Wistia)

- Government agencies when required by law

- Potential buyers in the event of a merger, acquisition, or sale

We use the following types of cookies and tracking technologies:

Essential Cookies:

Required for website functionality and cannot be disabled

Analytics Cookies:

- Google Analytics

- Facebook Pixel

- Google Tag Manager

Marketing Cookies:

- Retargeting pixels (Facebook, Google, LinkedIn)

- Email tracking pixels

- Social media integration cookies

Preference Cookies:

Store your settings and preferences

You can manage cookie preferences through your browser settings. To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout

We retain personal information for the following periods:

- Account Data: Until account deletion or 7 years after last login

- Marketing Data: Until unsubscribe or 7 years after last engagement

- Transaction Data: 7 years for tax and legal compliance

- Analytics Data: 26 months (Google Analytics default)

- Support Communications: 3 years after resolution

- Legal Hold Data: Until legal matter resolution

Depending on your location, you may have the following rights:

All Users:

- Opt-out of marketing communications

- Request information about data collection

GDPR (EU Residents):

- Access: Request a copy of your personal data

- Rectification: Correct inaccurate information

- Erasure: Request deletion of your data

- Portability: Receive your data in a portable format

- Restriction: Limit how we process your data

- Objection: Object to processing based on legitimate interest

- Withdraw Consent: For consent-based processing

- Lodge Complaints: With your local supervisory authority

CCPA/CPRA (California Residents):

- Know what personal information is collected

- Know if personal information is sold or shared

- Access your personal information

- Delete personal information

- Correct inaccurate personal information

- Opt-out of sale/sharing of personal information

- Non-discrimination for exercising privacy rights

Other State Laws (Virginia, Colorado, Connecticut, Utah):

Similar rights to access, delete, correct, and opt-out

To exercise your rights, contact us at: support@refusingtosettle.com

We will respond within 30 days (45 days for complex requests).

We may transfer your data outside your country of residence, including from the EU to the United States. We ensure adequate protection through:

- Standard Contractual Clauses (SCCs) approved by the European Commission

- Adequacy decisions by relevant authorities

- Other legally recognized transfer mechanisms

Our services are not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we learn we have collected a child's information, we will delete it promptly.

We implement appropriate technical and organizational security measures, including:

- Regular security assessments and updates

- Access controls and authentication requirements

- Employee training on data protection

- Incident response procedures

While we use industry-standard security measures, no method of transmission or storage is 100% secure.

Our website may contain links to third-party sites (YouTube, Instagram, Amazon, social media platforms). We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

We may update this privacy policy periodically. Material changes will be posted with an updated "Last Updated" date. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

For significant changes affecting your rights, we will provide additional notice via email or prominent website notice.

Refusing to Settle, LLC

Attn: Legal & Compliance

1910 Thomes Ave, 

Cheyenne, WY 82001

Email: support@refusingtosettle.com

By opting in to receive communications, you agree to receive emails and SMS messages from Refusing to Settle, LLC.

Email: You may unsubscribe at any time using the unsubscribe link in any email.

SMS: You may opt-out by replying "STOP" to any text message. Reply "HELP" for assistance. Message and data rates may apply. Message frequency varies.

We respect your time and inbox — no spam, ever.

© 2025 Refusing to Settle, LLC. All rights reserved.